Effective Date: May 2026

1. Introduction

Webvailers Webhost Service values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, services, hosting platforms, messaging systems, and communication channels, including WhatsApp communication services.

By using our services or interacting with us, you agree to the practices described in this Privacy Policy.

2. Business Information

Business Name: Webvailers Webhost Service
Location: Garissa Town, Kenya
Website: https://webvailers.co.ke
Email: info@webvailers.co.ke
Phone: 0796669796

3. Information We Collect

We may collect the following information:

  • Full names
  • Phone numbers
  • Email addresses
  • Billing and payment information
  • Hosting account details
  • IP addresses and browser information
  • WhatsApp communication data
  • Service inquiries and support conversations
  • Marketing preferences

4. How We Use Information

We use collected information to:

  • Provide hosting and digital services
  • Deliver customer support
  • Process payments and transactions
  • Send service notifications and updates
  • Improve our services and website
  • Respond to customer inquiries
  • Provide WhatsApp customer support and automated communication
  • Send marketing and promotional messages where consent has been provided

5. WhatsApp Communications

Webvailers Webhost Service may use WhatsApp communication channels for:

  • Customer support
  • Service notifications
  • Promotions and marketing campaigns
  • Product and service updates
  • Automated responses and customer engagement

Customers who voluntarily contact us via WhatsApp or opt into receiving WhatsApp communications consent to receive messages from us related to our services and promotions.

We do not send unsolicited spam messages.

Customers may opt out of promotional communications at any time by contacting us directly.

6. Data Sharing and Third-Party Services

We may use trusted third-party providers and platforms to operate our services, including:

  • Payment processors
  • Cloud hosting providers
  • Domain registration providers
  • Analytics providers
  • WhatsApp Business Platform services provided by Meta

We do not sell personal customer data to third parties.

Information may only be shared where necessary to provide services, comply with legal obligations, or protect our rights and systems.

7. Data Security

We implement reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and Analytics

Our website may use cookies and analytics tools to:

  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience
  • Monitor service performance

Users may disable cookies through their browser settings if preferred.

9. Customer Rights

Customers may request to:

  • Access their personal information
  • Correct inaccurate information
  • Request deletion of information where legally applicable
  • Withdraw consent for marketing communications

Requests may be submitted through our official contact channels.

10. External Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.

12. Contact Information

For questions regarding this Privacy Policy or your personal information, contact:

Webvailers Webhost Service
Garissa Town, Kenya
Email: info@webvailers.co.ke
Phone: 0796669796